ku90's Privacy Policy

1. Introduction & Purpose

ku90 is a secure and reliable online gaming and betting platform. We place the highest importance on our users' privacy. The purpose of this privacy policy is to clearly inform you of what information ku90 collects about you, how that information is used, how long it is stored, and under what circumstances it may be shared with third parties.

By creating an account on ku90 or using any of the platform's services, you are consenting to the processing of your information under this policy. If you do not agree with any part of this policy, please refrain from using our services and contact us at [email protected].

2. What Information We Collect

ku90 collects only the information necessary to operate our services properly, ensure the security of your account, and meet legal obligations.

2.1 Information You Provide Directly

Information you provide directly during account registration and use of services:

• Full name and date of birth
• Email address and mobile number
• bKash, Nagad, or Rocket account number (for transactions)
• Document information required for identity verification (such as national identity card number)
• Information provided when contacting customer support

2.2 Automatically Collected Information

Information that is automatically collected while you use ku90:

• IP address and device type
• Browser type and operating system
• Date, time, and session information for platform access
• Game history, bet amounts, and transaction records
• Analytics data related to user behaviour

2.3 Cookies & Tracking Technologies

ku90 uses essential cookies that ensure the core functionality of the platform — such as maintaining login sessions and security verification. Analytical cookies are also used to help us improve the quality of our services. You can control cookies from your browser settings, though some features may become limited as a result.

3. Purpose of Data Use

ku90 uses the collected information for the following purposes:

• To create, verify, and manage accounts
• To process financial transactions and maintain transaction history
• To ensure platform security and prevent fraud
• To provide customer support services
• To implement responsible gaming policies and verify age
• To comply with applicable laws and regulations
• To improve service quality and user experience
• To inform you about relevant bonuses and offers (with your consent)

4. Data Sharing & Third Parties

ku90 may share your personal information with third parties in limited circumstances and under strict conditions:

4.1 Payment Processors

Information necessary to complete financial transactions via bKash, Nagad, and Rocket is shared with the relevant mobile financial service providers. These third parties operate under their own privacy policies.

4.2 Technology Service Providers

Limited information may be shared with technology partners who assist in operating our platform, such as server hosting providers, game software providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.), and cybersecurity services. These partners receive only the information necessary to perform their specific services.

4.3 Legal Obligations

ku90 may be required to disclose your information to authorities pursuant to a lawful order from a competent authority, a judicial directive, or the requirements of applicable law. In such cases, ku90 will endeavour to notify you as far as possible, unless prohibited by law.

5. Data Security Measures

ku90 applies industry-standard technical and organisational methods to protect your information:

• Use of SSL (Secure Socket Layer) encryption for all data transmissions
• Storage of sensitive information such as passwords in encrypted form
• Multi-factor authentication options to prevent unauthorised access
• Regular security audits and vulnerability assessments
• Data access is strictly controlled — only authorised personnel have access
• A rapid response process is in place for data breaches

Although ku90 ensures the highest level of technical protection, no data transmission over the internet can be claimed to be completely secure. However, we continuously work to improve our security measures.

6. Data Retention Period

ku90 retains your information in accordance with the following guidelines:

• Information for active accounts is retained in full for as long as the account remains open
• Even after an account is closed, certain information is retained for a specified period to fulfil legal and regulatory obligations
• Financial transaction records are retained for an extended period, as this is a legal requirement
• For marketing communications, the relevant process stops immediately upon withdrawal of your consent
• Once the mandatory retention period has ended, information is securely deleted or anonymised

7. User Rights

As a user of the ku90 platform, you have the following rights over your own information:

7.1 Right to Access and Correct Information

You may view the personal information stored in your account and make any necessary corrections at any time. If any information appears to be incorrect or incomplete, please contact us at [email protected].

7.2 Right to Delete Information

In certain circumstances, you may request that your information be deleted. Please note, however, that due to legal and regulatory obligations, some information must be retained for a specified period.

7.3 Right to Opt Out of Marketing Communications

You may stop bonus offers and promotional communications at any time. To do so, update your account settings or send a request to [email protected].

7.4 Right to Data Portability

You may request a copy of your account information in a portable format. To make this request, contact [email protected] directly.

8. Protection of Minors

All of ku90's services are strictly for persons aged 21 or older. We never knowingly collect or process information from any person under the age of 21.

Age is verified at the time of account registration. If evidence comes to our attention that an account holder is under the age of 21, we will immediately close that account and delete the associated information.

9. International Data Transfers

For the purpose of operating our services, your information may be processed or stored on servers located outside Bangladesh. In such cases, ku90 ensures that:

• Data transfers occur only through trusted partners
• Encryption and security standards are maintained
• Third-party partners comply with international data protection standards
• The privacy of user information is preserved throughout

10. Changes to This Policy

ku90 reserves the right to update this privacy policy as needed. For significant changes to the policy, we will notify you via email or a platform notification. Continued use of ku90 after any changes will be considered as consent to the updated policy.

The latest version of the policy will always be available on this page. The date of the last update is noted at the top of the page.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, ku90's support team is always here for you. Our 24/7 customer support provides service in both Bengali and English.